Frequently Asked Questions

Please read our FAQ before sending us a message.

Shopping in our Online Shop is completely safe and secure. We use industry-standard SSL encryption to protect your personal and payment information during checkout.

Once you place your order, you’ll receive a confirmation email with your order details. Our team will then begin processing your items—picking, packing, and preparing them for shipment. As soon as your package is dispatched, you’ll receive a tracking link so you can monitor its journey to your doorstep. If you have any questions during the process, our customer support team is always here to help.

Yes, you will receive an invoice for your order. A digital invoice is automatically sent to your registered email address as soon as your purchase is confirmed. You can also download or print your invoice from your account order history at any time.